RMA POLICY. Return Merchandise Authorization Policy. Merchandise may NOT be returned unless accompanied by a Return Merchandise Authorization (an “RMA”) issued by Young Surgical. To begin the RMA process, please call 1-877-540-3258 or email info@youngsurgicalsolutions.com. Returned Merchandise without an authorized RMA number, will NOT be eligible for credit and will NOT be returned to sender. Buyer must report claims to Young Surgical promptly as designated and outlined herein. All Merchandise must be returned within 14 days of buyer receipt.

Items NOT Eligible for Return: 

• Any Merchandise that expires within twelve months.
• Refrigerated or Hazardous Merchandise are not eligible for return.
• Schedule II (CII) Merchandise (i.e. Fentanyl, Morphine, etc.)
• Special Order Merchandise.
• Discontinued by Manufacturer Merchandise.
• Open or Partial containers from Original purchase size, including Merchandise that has been repackaged by MPS/Young Surgical.
• Misbranded Merchandise that have been written on or misbranded in any way.
• Any Merchandise not purchased from Young Surgical, MPS or PuraGraft.

Items Eligible for Return and Credit:

• Wrong Merchandise Received – Merchandise shipped in error by Young Surgical must be reported within 5 business days after receipt to receive credit. Please repackage appropriately. Young Surgical will pay for return shipping charges.
• Missing Merchandise – Shortages must be reported within 5 business days after receipt to receive credit.
• Damaged Merchandise – Damaged Merchandise must be reported within 5 business days after receipt to receive credit. REFRIGERATED Damaged Merchandise must be reported within 14 business days after receipt to receive credit. All Damaged Merchandise returned to Young Surgical will be subject to inspection and approval prior to issuing a credit. Young Surgical will pay for return shipping charges.
• MPS/Young Surgical Repackaged Merchandise must be unopened, unadulterated and in resalable condition.
• Merchandise Ordered in Error – Young Surgical must be notified within 5 business days after receipt to receive credit. Merchandise must be returned at buyer’s expense. Restocking fees apply.
• Overstock – Merchandise must be reported within 5 business days after receipt to receive credit. Please repackage appropriately. Merchandise must be returned at the buyer’s expense. Restocking fees apply.
• Receipt of Short Dated Merchandise – Merchandise having less than 6 months of dating must be reported within 14 days after receipt to receive credit. Please repackage merchandise appropriately prior to shipping. Young Surgical will pay for return shipping charges.

Restocking Fee: A 25% Restocking fee, with a minimum charge of $25, applies to all returns and exchanges that are not the fault of Young Surgical/MPS/PuraGraft.

All returned merchandise must be accompanied by a signature acknowledging the product was stored and handled in the appropriate manner and with care.

Returning Merchandise: Find the closest FedEx/UPS Ground Service Center or give the package to your local FedEx/UPS Ground driver to Return Merchandise.

To Find the closet FedEx or UPS Depot or Store, Google: “FedEx or UPS ground drop off” or go to http://www.fedex.com/locate/ or https://www.theupsstore.com/tools/find-a-store 

Enter your zip code and click the search icon.