Your go-to resource for answers to common questions about our products and services.
You can expect account activation within 2 business days once all required information has been submitted.
Log into your account and visit My Orders. There you will be able to see the status of the order. If the order has shipped, you will see shipment tracking information for each line item. For questions on pending orders, please connect with us via online chat or at 1-877-540-3258 for updates.
If we have a credit card on file as your default payment method, it will be automatically be charged for your online orders. If you have a different payment method or wish to change the credit card on file, please call us at 1-877-540-3258 so we can update your default payment method.
Call us at 1-877-540-3258 and we can collect your new payment information to make the change.
Under My Orders, you will be able to see the status of your online orders. You'll be able to search order number, product and more. You can aslo filter by date.
For orders placed over the phone, please connect with us via online chat or at 1-877-540-3258 for updates.
While processing a return is not yet possible online, it is a feature we plan to introduce soon. Until then, please refer to our Refund Policy and call us at 1-877-540-3258 for assistance.
Your online ordering information will be available indefinitely under My Orders.
Schedule II pharmaceuticals are controlled substances which can only be purchased by those accounts and locations which have a verified DEA license. When shopping online, you will see that you don't have an option to add a controlled substance to your cart if we don't have a verified DEA license on file.
You can manage your license information for each office location under My Account. Please allow 2 business days for us to verify new license information and activate your ordering capabilities. You can also contact us via online chat or at 1-877-540-3258 for live support.
You can order Schedule II controlled substances either electronically or through the traditional paper-based process. For either process, your account will need to be set up to allow purchases of these controlled substances. This includes license verification and completion of the required Know Your Customer form.
For help on account set up, please connect with our team through live chat or at 1-877-540-3258 .
For information on submitting a paper Form 222, see our example here.
Information on how to enable electronic ordering is available here.
Under My Account, there is a section called Office Shipping Information with an option to Add Another Office. Click Add Another Office and complete the required information. Once submitted, you will receive an email to amend your existing Know Your Customer questionnaire. Please allow 2 business days for activation of the new location after all required information has been submitted.
Under My Account, there is a section called Change Password. Enter your existing password and new password you wish to change to. Keep in mind that your password must meet the following criteria:
On the sign in page, click Forgot password? You will be prompted to provide the email address associated with your account. Once provided, we will email a link and instructions for resetting your password.
You can contact our customer service team via online chat or at 1-877-540-3258 for live support. You can also email us at info@youngsurgicalsolutions.com.
You can contact us via online chat or at 1-877-540-3258 for live support.
Safety data sheets are available in the Resources tab of the product page. You can visit My Orders, find the product you are looking for, select it to see the product details and then navigate to the Resources tab.
You can also search using the search bar at the top of the website. This will return results for both products and resources.
You can order Schedule II controlled substances either electronically or through the traditional paper-based process. For either process, your account will need to be set up to allow purchases of these controlled substances. This includes license verification and completion of the required Know Your Customer form.
For help on account set up, please connect with our team through live chat or at 1-877-540-3258 .
For information on submitting a paper Form 222, see our example here.
Information on how to enable electronic ordering is available here.
CSOS is the Drug Enforcement Administration (DEA) Controlled Substance Ordering System (CSOS) that allows for secure electronic transmission of controlled substance orders without the supporting paper Form 222. The adoption of CSOS standards is the only allowance for electronically signing and transmitting orders for Schedule I (CI) and II (CII) controlled substances.
Before using your personal CSOS Certificate, all four of the DEA’s CA Certificates must be installed. Installing the DEA’s CA Certificates allows your computer to trust your personal CSOS Certificate. Begin installation here.
PuraGraft
22001 Northpark Drive, Suite #700
Kingwood, TX 77339, USA
Orders pending approval are shown in the My Orders screen. Log into your account, visit My Orders, open the pending order and click the Sign CSOS button.
The Drug Supply Chain Security Act (DSCSA) outlines steps for an interoperable and electronic way to identify and trace certain prescription drugs at the package level as they are distributed in the United States. This helps prevent harmful drugs from entering the U.S. drug supply chain, detect harmful drugs if they do enter the supply chain and enable rapid response to remove harmful drugs from the supply chain to protect patients.